Frequently Asked Questions

What services are provided by MyBenefitsKeeper?

MyBenefitsKeeper (MBK) is your billing and technology resource. In partnership with your insurance carrier, MBK manages the billing of your policy and provides access to all of your important insurance documents through your Member Portal. With MyBenefitsKeeper, you can easily:

  • Update your payment information
  • View or download your insurance documents
  • Request additional ID cards
  • Cancel your policy

…All from your desktop or mobile device. Log in to see everything that MyBenefitsKeeper can do for you.

I have a question about the policy I purchased. What should I do?

Log in to MyBenefitsKeeper. Select the policy (plan) in question. From here, you can find answers to questions about a specific plan you’ve purchased; where to find a doctor in your network; and who to call when you need to speak about your claims and coverage.

I need printed copies of my ID cards. Will MyBenefitsKeeper mail them to me when I purchase my policy?

MBK will mail you a welcome letter and ID cards for any short-term medical, health benefit, or dental plan you purchase. Expect those materials to arrive within 10 business days of your application date. You can also access those materials online by logging in to MyBenefitsKeeper.

If you have another type of policy, those materials are only accessible within the MBK Member Portal.

I can’t log into my Member Portal. What should I do?

Select “Forgotten Password?” on the MBT login page. From there, enter the email address associated with your policy to receive an email with a new password.

Reach out to MyBenefitsKeeper 24/7 at 1-844-792-6985 if you encounter any additional login issues.

I need to review my insurance benefits. How can I do that?

Log in to MyBenefitsKeeper and select the policy you’d like to review. Here you’ll find an overview of your plan as well as more detailed components like important policy documents, ID cards and all the additional programs and features included in your plan.

I have a question about a claim. What should I do?

Log in to your member portal. Click “View” next to the plan you filed the claim under. Select “Contacts” and find the “Claims Administrator” section. Here you’ll find the name, telephone number, and email address of your Claims Administrator who can answer any question about your claim(s).

Refer to your ID card(s) for this contact information as well. You can view and download your card(s) by clicking “View” next to the same plan, clicking “ID Cards” and selecting the ID card(s) you’d like to view and/or download.

I need to change my method of payment. How can I do that?

Log in to MyBenefitsKeeper and click your username. A drop-down menu will appear with a section called “Payment Info”. Click this then select “Edit Payment Info” to change your method of payment.

I would like to pay by check. Is that possible?

At this time, we can only accept payments by bank draft or by credit card (Visa, Discover and Mastercard). We cannot accept mailed checks.

I would like to reapply for my short-term medical policy. How do I submit my reapplication?

If you’re within 30 days of the end of your STM policy, log in to MyBenefitsKeeper, select the policy you’d like to renew, click “Reapply”, and follow the prompts to reapply in just a few taps.

Alternatively, you can select the plan you’d like to reapply for, click “Contact” and call or email your agent to guide you through the reapplication process.

I would like to cancel my policy. How do I do that?

Reach out to MyBenefitsKeeper 24/7 at 844-792-6985 and we’ll help you with any cancellation requests. Please remember that:

Cancellations are effective on the last day of the current coverage cycle.

Additional charges will not be applied to your credit card or withdrawn from your bank account.

I need to review my association benefits. How can I do that?

Log in to your MBK account. Select your plan and click “Programs & Features” to review all the benefits included in your designated association.

Will I have to pay a tax penalty with my policy?

Short-term medical and health benefit plans can provide much-needed coverage for temporary needs, but you may still face an ACA penalty on your federal tax returns for being underinsured if you enroll in a short-term plan. Keep in mind that the tax penalty may still be the more affordable option.

Reach out to your agent for additional information.

Contact Us

Questions about billing or how to use your portal? Send us a message or give us a call.


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