Questions?

So, why are you charging me?

We’ve issued this charge because you or someone on your behalf purchased one or more specialty insurance products and/or lifestyle benefits from an approved agent partner of MyBenefitsKeeper (MBK). This is either an initial or recurring charge for those purchases.

 

What is mybk.com? 

Mybk.com is the shortened URL for MyBenefitsKeeper.com. Keep in mind, MyBenefitsKeeper.com is a technology resource designed to help consumers better manage and understand their insurance policy(s) and the benefits they include.

MyBenefitsKeeper is not an insurer and doesn’t handle claims. We’re a technology company that handles billing services for charges like your monthly premium and recurring fees for additional services like telemedicine and prescription discount programs. This is why you’re seeing mybk.com on your statement.

 

Not sounding familiar?

If the information above sounds unfamiliar, you may want to ask those in your household (i.e. a spouse, child or anyone else with access to your payment information).

 

Can I get a record of this charge?

 Absolutely. There are two ways you can get this:

1. If you’ve set up your username/password through the welcome email you were received when you purchased your coverage, simply log in to mybk.com. From here, select the Menu icon at the top of the page then “Your Account” from the dropdown menu. Select Overview to see a summary of all your payment information, including monthly premium cost(s) for the plan(s) you’ve purchased and the day of the month we’ll charge your card or bank account.
2. Alternatively, you can call our Customer Support team at 844-792-6985 or email support@mybk.com for this information.

 

How do I cancel my account?

Cancellations can be processed by contacting us at 844-792-6985 during regular business hours: Monday through Friday from 8:30 a.m. to 7:00 p.m. EST.

Please contact us at least 1 business day before your next billing date to avoid being charged.

You can also call the agent or broker you purchased your product(s) from to cancel your purchase(s).

 

Can I get a refund?

Depending on the type of product(s) you’ve purchased, you’re entitled to either a 10- or 30-day free look period. This means that if you’ve made a purchase and no claims have been filed within 10 or 30 days of your effective date, you can call us to cancel your purchase and get all of your money back—guaranteed.

 

How do I know if I have a 10- or 30-day free look period?

When your application was processed, you likely received a welcome email with a subject line that states “Your Application for” followed by the name of your policy.

Your effective date can be found under the section titled Your Coverage & Effective Date in the welcome email.

Towards the bottom of the email, there is a section that reads either 30-Day Free Look or 10-Day Free Look. Depending on your purchase, you have either 10 or 30 days from your effective date to cancel and get a refund.

If you never received this email or cannot find it, please contact us for further assistance.

 

Any additional questions?

We’ll be happy to answer them. Email us at support@mybk.com or give us a call at 844-792-6985. For a quicker response time, we recommend reaching out during regular business hours: Monday through Friday from 8:30 a.m. to 7:00 p.m. EST.